SmallBizGenius Analysis
Lightingsupply receives generally positive feedback for its product selection and efficient service. Customers appreciate the ease of navigation on the website and quick shipping times, though some have experienced issues with inventory accuracy and delayed fulfillment.
Category Breakdown
Scores based on analysis of 16 recent reviews
Shipping & Delivery
8.5/10Many reviewers praise Lightingsupply for its fast shipping and delivery times. Several customers specifically mention receiving their orders within 2 days, while others express surprise at the speed of service.
10 reviews mention thisWebsite Experience
9.0/10Customers consistently describe the Lightingsupply website as easy to navigate and user-friendly. Reviewers appreciate the site's clear product information and straightforward ordering process.
5 reviews mention thisProduct Availability & Accuracy
4.0/10A recurring issue is the discrepancy between advertised stock and actual availability, leading to delays. Some customers report ordering items listed as in-stock, only to be informed later that the items are backordered or need to be sourced from the manufacturer.
4 reviews mention thisPros & Cons
What Customers Love
"Easy to order and delivery in 2 days. Can’t beat that!!!"
"Easy to navigate website"
"Best price I could find on a certain exit LED bulb."
"Found the EXACT item I was looking for, and easy"
"Their website shows inventory on hand and detailed product information"
Common Complaints
"Ordered 2 fans for $1000 because their site shows them in stock. A couple days later I received an email that they are not actually in stock and they will order them from the manufacturer."
"Took a month to get my product...Come to find out that it was NOT in stock, they have to get it from the manufacturer."
"The bulbs that arrived were Edison, clear glass amber light. I used the same #'s off the old box. I had to return them."
Common Questions About Lightingsupply
Answers derived from customer review patterns
Is Lightingsupply legit and trustworthy?
Based on the reviews, Lightingsupply appears to be a legitimate online retailer of lighting products. The majority of customers report positive experiences with the company, citing fast shipping, a user-friendly website, and competitive pricing. However, some customers have reported issues with inaccurate inventory information and order delays, so it's advisable to confirm product availability before placing an order. Overall, Lightingsupply seems to be a reliable option for purchasing lighting supplies, but potential buyers should be aware of the possibility of occasional fulfillment issues.
Based on 16 reviewsDoes Lightingsupply have good customer service?
Customer service experiences appear mixed. While one reviewer praised the smooth return process and great customer service, another described initial interactions as being with a bot, with improvements only after contacting someone through a third-party app. This suggests that while customer service can be helpful, reaching a human representative might require persistence. For small business owners, this could mean factoring in potential delays in resolving issues.
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